How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

When will I get my results?

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

How do I view my results?

When you buy your test, we will ask you to create an account with us during checkout. This will give you access to your own, secure health dashboard where you can view your results.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.

How do I find out my results are ready?

We keep you updated throughout the process by email and text message. We will let you know when your blood sample has arrived at our lab. Once the blood sample has been analysed one of our doctors will review your results. Once your results are ready, we will email you and send you a text message to let you know your results are ready for you to view in your health dashboard.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

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When you’ll receive your results?

Results will be released to your app within 2 working days from receipt of your sample at our lab; with the exception of tests that include omega which takes up to 15 working days.

Once the lab has received your blood sample it’ll be analysed. Our team of healthcare professionals will then review the results and provide advice on any results that aren’t within the normal range for your gender and age before the results are released to your app.

Last Updated: October 10, 2023

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