How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

When will I get my results?

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

How do I view my results?

When you buy your test, we will ask you to create an account with us during checkout. This will give you access to your own, secure health dashboard where you can view your results.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.

How do I find out my results are ready?

We keep you updated throughout the process by email and text message. We will let you know when your blood sample has arrived at our lab. Once the blood sample has been analysed one of our doctors will review your results. Once your results are ready, we will email you and send you a text message to let you know your results are ready for you to view in your health dashboard.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

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MEASURE & MONITOR YOUR BIOMARKERS

Improved performance? It’s all about the biomarkers. By keeping track of yours, you can pinpoint patterns and create a comprehensive profile of your body’s unique biomarker composition. That way, you’ll get scientific insights into how changes impact your biochemistry, so you can work harder and train safer.

Advice From Our Team Of Experts

You’ll receive a personalised report from our team of sports medicine doctors so you can hone your training, nutrition, and recovery plans. You can even export the results to your coach, giving everyone full visibility.

Meet the team

Graphic of the overall results in the app

IT’S YOUR CALL

How often you test is up to you. You set the testing frequency that suits, and we’ll despatch your kit in good time.

Don’t worry if you ever want to change frequency. You can simply adjust the timing through our app. Likewise, if you only want to test biomarkers that need improving or add additional markers, then the app gives you the functionality to build a test personalised to your needs. And if you ever need to pause or cancel your kit delivery, our app makes that easy too.