How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

When will I get my results?

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

How do I view my results?

When you buy your test, we will ask you to create an account with us during checkout. This will give you access to your own, secure health dashboard where you can view your results.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.

How do I find out my results are ready?

We keep you updated throughout the process by email and text message. We will let you know when your blood sample has arrived at our lab. Once the blood sample has been analysed one of our doctors will review your results. Once your results are ready, we will email you and send you a text message to let you know your results are ready for you to view in your health dashboard.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

Labs & accuracy

CERTIFIED FOR QUALITY & SECURITY

At EDGE, there are no half measures or shortcuts when it comes to healthcare. It’s the highest standards, all the time. That applies to how we look after you – and how we look after your personal data and information.

That’s why you can relax knowing that all our test kits and algorithms are CE marked and accredited as medical devices under ISO 13485. And our data processes also meet the international standard for information security (ISO 27001).

OUR LABS ARE PROFESSIONALLY ACCREDITED

We make it a priority to only work with laboratories that have achieved UKAS 15189. This is an internationally recognised accreditation for labs, guaranteeing the highest standards in accuracy and repeatability.

With EDGE you can trust that every biomarker we provide through our partnership with the NHS lab has been validated for accuracy for both capillary and venous sample types.

SECURELY STORED, SAFELY ENCRYPTED

To keep your clinical data safe and sound, we follow strict guidelines and international standards set out by the Royal College of Pathologists.

As an ISO 27001 certified company, EDGE is committed to protecting the confidentiality and security of your data. Your data is encrypted and monitored on UK-based servers and no identifiable information is ever shared with third parties.