How soon will the test arrive?

If you order your test before midday on a Monday to Friday then your kit will be dispatched the same day. All our kits are sent out via Royal Mail first class post, so it should be with you within 1-2 working days.

When will I get my results?

We aim to deliver your results within 2 working days of your blood sample arriving at our lab.

How do I view my results?

When you buy your test, we will ask you to create an account with us during checkout. This will give you access to your own, secure health dashboard where you can view your results.

How secure is my data?

We have strict processes in place to ensure the protection of your data. Following GDPR the company also operates under tight legal rules about the sharing of data which ensures that data is only shared if it is crucial to the delivery of our service. For example, our doctors see customer results at the time of review, however, after review, access to results is withdrawn.

How do I find out my results are ready?

We keep you updated throughout the process by email and text message. We will let you know when your blood sample has arrived at our lab. Once the blood sample has been analysed one of our doctors will review your results. Once your results are ready, we will email you and send you a text message to let you know your results are ready for you to view in your health dashboard.

Does a doctor review my results?

We have a team of doctors and nurses who look at all results and will comment on any results that are outside of the normal range for your age.

About our tests Archives

Accuracy of our sports blood tests

We only uses laboratories with UKAS accreditation ISO 15189, this is an internationally recognised accreditation for laboratories. It’s the gold standard in the industry and the same standard met by NHS laboratories.

When you’ll receive your results?

Results will be released to your app within 2 working days from receipt of your sample at our lab; with the exception of tests that include omega which takes up to 15 working days.

How to view your results?

Your results will be released to your secure results app within 2 working days after the lab has received your sample (tests containing omega take up to 15 working days) and we’ll email you when your results are available to view.

Downloading your results

You’re able to download your results from your app to share with your GP or coach.

Personalising your test

All of our tests can have additional biomarkers added and we also offer the option to build your own, personalised test from scratch – so you can tailor your test to your needs. You can do this by selecting ‘Personalise Your Test’ on the product page. This will allow you to add any biomarkers which […]

Amending your order after purchase

If you need to make a change to your order, please contact our support team by emailing help@edgesupport.co.uk as soon as possible after purchase.

Test kit expiry date & storage

The tubes within your test kit will have an expiry date, which is displayed on the side of the tubes.

Requesting a replacement kit

You can order a replacement kit via the 'My Orders' section within your account. A replacement kit costs £10.00. Alternatively, you can contact our customer support team by emailing help@edgesupport.co.uk and request a replacement kit - please include your original order number within the email.

Who reviews your results?

Our team of sports doctors review all results after they’ve been released by the lab and will provide advice on any results that are out of range.

Laboratory accreditation

We only use UKAS accredited labs here in the UK for analysis of all our tests. Each of the laboratories has achieved UKAS 15189 accreditation, which means they reach the very highest standards with each biomarker validated for accuracy and repeatability. This is the same standard as laboratories used by the NHS. It’s a quality assurance mark which means the results you receive are as accurate as those you would expect from your regular GP.